Understanding our postal charges The complexities and seemingly infinite variations in postal charges and global destinations can at times make charging postage a bit of a nightmare. By adding items to the shopping cart you will be able to see the standard postage costs payable to ship your item/s before checkout. We have gone to great lengths with our on-line shopping cart to ensure that customers are charged a reasonable postage rate. However due to software limitations it just isn't possible for us to cover every permutation for every destination. When trying to calculate postage costs the following needs to be considered - Destination
- Weight of the item
- Multiple purchases
- Product value
- Speed of delivery required
- Prohibited items
UK Customers pay only £2.50 to £3.95 for 1st Class post & packing on small items weighing up to 1kg and this represents 90% of our products and services. For valuable items Royal Mail Special Delivery is also available from £6.50. This is a fast, secure, tracked service that gets priority handling and registered next day delivery, with compensation up to £1000. International items weighing up to 2kg are sent via Royal Mail Signed For International. Prices for small items (under 1kg) start at £8.00. This is a secure, tracked service that gets priority handling and registered delivery, with compensation up to £500.
Heavier items weighing 2kg – 20kg are sent via Royal Mail Standard Parcels in the UK with additional compensation of £500 available. Items valued above £500 are sent via Parcel Force and all International packages heavier than 2kg are sent via Parcel Force Worldwide. International customers placing orders weighing in excess of 2kg will incur significantly higher shipping charges. Items sent via Parcel Force Worldwide are the most difficult to calculate shipping on until we know the postal destination and parcel weight and dimensions. There are 12 world postal pricing zones and the website by default is set to charge the highest price in the bands.
Please contact us if you feel that an unreasonable amount of postage + packing has been added to your order. Call our customer services on 0871 288 7312. International customers should consider the following: - Once packages go over 2kg in weight postage becomes expensive.
- Small items should be shipped separately to avoid going over the ‘magic' 2kg weight.
- Small items should be combined with heavier items already in excess of 2kg.
- Ensure your address and postal/zip code are correct.
- Expect your item! We will notify you via e-mail once your item is dispatched.
- If your item doesn't arrive check with your delivery office.
- Has your postman tried to deliver? Items returned marked ‘RTS undelivered' will incur additional postal charges. You will have to pay for the item to be sent again!
By default, some larger and heavier items on our website can only be shipped separately. This is due to packing and postal weight limitations. You will need to call us if you require a combined postage option on blocked products and we will advise you accordingly. Points for all customers to consider: - Standard First Class post only provides compensation up to £32.
- First Class Recorded Delivery only provides compensation up to £32.
- First Class Recorded Delivery is not a tracked method of postage.
- Royal Mail Special Delivery is tracked and items can be insured up to £2500.
- Standard Parcels only provides compensation up to £32 and up to £500 with insurance.
- Ordering a Royal Mail Special Delivery next day service does NOT mean you will receive your order next day. It means you will receive your goods by 1pm the day after it is posted! Processing your order can take us 7 to 28 days!
- If your item doesn't arrive check with your delivery office.
- Has your postman tried to deliver? Items returned marked ‘RTS undelivered' will incur additional postal charges. You will have to pay for the item to be sent again!
Visit www.royalmail.com to Track & Trace your parcel or find additional information about Royal Mail services. | 
